Great experience from your company as a whole. Sierra is so informative as to the time the technician will be there and with updates as needed. I’ve never encountered that with another company. And the technicians I’ve had are excellent. I just met Shawn he is just awesome. He explains very clearly and cleans up when finished. Great company as far as I am concerned!
- Susan S.
I want to give a huge shout out to a few people at Hicken Air!! This goes to Sierra, Orlando and Justin T. Thank you for being so professional, personable, and kind to us. We have used Hicken Air twice in the last year and have been so happy with the service they have all provided for us. We will continue to use their company for all of our air conditioning needs. I highly recommend them to anyone who is searching for a great air conditioning company!! They deserve 10 stars!
- Teresa G.
I would like to thank Jake for doing an outstanding job and getting my air condition Running. Jake displayed nothing but professionalism and commitment to do his job. I had been without air for two days and I was so glad to see him. He explained to me what he was doing and what he wanted to achieve. It was approximately 8:15 PM when he arrived at my house and within an hour he had checked everything out and had my house nice and cool. He has a beautiful attitude and thinks so positive. I just want his supervisor to know that he has an employee that is out there making his company shine. Jake is a superstar in my book and I would love to have him on my team anytime.
- Edith H.
Shawn provides excellent service every time. I live in San Diego and care for my elderly Dad remotely. I always request Shawn for service work because I know my Dad is in good hands with him. Shawn goes above and beyond and is a great guy.
- Natalie P.
Shawn and Gio provided excellent service. They were prompt, professional, and explained everything along the way so that we understood what had happened to our heating system. Top notch service techs who will put a smile on your face! Definitely will use Hicken Air again and will ask for Shawn and Gio.
- Reed S.
2nd day of our AC outage, Dylan from Hicken came out and diagnosed the problem efficiently and quickly he was also super polite! Through a series of events, NOT Hickens fault (rental company related) I was freaking out about the repair getting done before the weekend. The front-end office gal (Aubrey or Audrey) and Gabe in the afternoon were both polite and helpful. Then today the repair was done by Forest and Shaun, two of the best, hard working people I've met! It was such a pleasure to have them here I made them lunch! Ha! They worked quickly and were super friendly and polite and very mindful of my dogs. SUCH a COURTEOUS company. I thought customer service was dead - not - it resides with Hicken employees!
- Christina G.
Hicken Air has been the best help for making sure our house is the perfect temperature. They’re quick to help, and when it was time for a new unit, Antonio was able to walk us through all the options, as well as giving us amazing tips to better utilize our AC!
- Taylor P.
Shawn was amazing. He came in and within minutes knew what was wrong and fixed it. He gave us tips on how to cool down our house quicker and was very pleasant to work with. Customer service was very helpful when I called to set up the appointment and worked fast in getting Shawn out to the house. Great service.
- Emily W.
Great company to move forward in making a decision amazing communication explained step by step great to ensure a fast and forwarding experience spoke with a gentleman named Maurice had everything up and running for me in no time. Definitely recommending around the valley.
- Alexis H.
Shawn and Garrett were amazing. Showed up earlier than I expected on the day my ac went out. They called ahead of time to let me know when they would arrive and when they arrived, they promptly diagnosed the issue and communicated it clearly to me. Then proceeded to quickly fix it. Awesome work!
- Armaan H.
971 N Gilbert Rd, Suite #203