Testimonials | Hicken Air

We’ve had a fantastic experience with Hicken Air, especially with our primary point of contact Daniel. We reached out via social media to several friends asking for an HVAC recommendation to replace our basement unit and Hicken Air was the most recommended. The entire process from receiving a quote to installing the unit was quick and seamless. Another selling point was Hicken Air’s warranty, which gave us the peace of mind that the company would be there to back us on top of the manufacturer warranty. Thanks Hicken Air!

Chris E
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Antonio, from Hicken Air is great. Very knowledge, honest guy that was able to answer all my questions/concerns without selling me anything. In addition, Hicken Air has had great communication and flexibility!

Keegan McCarville
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The folks at Hicken got drawn into a new build ROC complaint against our GC / builder as they were the contracted sub for our home. They were 1 of half a dozen subs that the builder threw under the proverbial bus for issues many were not directly responsible for and that ultimately resulted in a 303 page (!) ROC issued Citation and Complaint against the builder. Through all of this (including my being less than courteous / professional with their people at times out of frustration over the whole ordeal), EVERY SINGLE PERSON we interacted with from technicians to the owner remained professional and genuinely wanted to see us happy (even if their work may not have been an actual causation of an issue)! They were VERY responsive with excellent communication and worked long past the deadlines to make us happy. We subsequently had an equipment related issue just a few weeks ago before welcoming guests for a wedding (almost 2 years after close) and they went ABOVE & BEYOND to get us up and running before the guests arrived. Out of the whole group of subs / trades involved in issues with our home, the Hicken team was 1 of 2 (out of the 6 involved) that truly cared. A sincere THANK YOU from a customer who would likely have been written off as a PITA by other companies for proving that that are still good and trustworthy folks in the industry! Tom & Sarah Gorr

Tom Gorr
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Hicken Air did our hvac for our personal home and we couldn’t recommend them more. Extremely talented and knowledgeable. Best customer service you can ask you.

Riley Skinner
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I truly enjoyed my experience with this company. They were very communicative, attentive and very quick to come repair my AC issue. Thanks to Orlando and Sid, the job was done quickly, effectively, and they both showed awesome courtesy by offering to put on booties as to not dirty up my home. A lot of people and companies out there don’t even consider or offer to takeoff their shoes or put on booties. In my opinion, that is very unprofessional, rude and inconsiderate to the homeowner. I truly appreciated this company all around! I would recommend them to anyone.

Ryan Graves
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Antonio from hicken air went above and beyond finding the proeblem of my unit efficiently and fixing it right away Antonio knows his stuff very professional and great with his customer service

Connor Christman
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They came out quickly, gave me a fair and honest assessment of the problem which I appreciated. Antonio was my Tech, and I was very pleased with his work. Very nice guy, and my dog liked him too!

Camille Little
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Hicken Air is a company filled with people who are willing to go above and beyond. Sierra is kind, professional, organized and in the details. She is awesome! Yvonne is kind, direct, helpful and professional. Daniel is one calm guy. He listens to concerns, protects his team and tries to find the best solution for every situation. Brett is hands down one of the nicest, honest technicians we have had at the house. He explains everything in detail and makes sure all questions have been answered. Matthew knows his stuff and works efficiently and with attention to detail. Shawn over explains everything and makes sure you understand exactly what is going on with your units. Every time he leaves my house, I feel like I could build an AC unit from the ground up. Simply put, if you want excellent service, call Hicken Air. If you want to work with technicians that know their stuff and do so with integrity, call Hicken Air. If you want to work with an office staff that is BEYOND patient, call Hicken Air. Trust me when I tell you there isn't a better AC company out there.

Maeser Anderson
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These guys came out first thing in morning and really did an amazing job. We were without AC all weekend long and this team was able to fix and explain the issue. Shout out to Alex and Brian awesome team work, communication and professionalism. I would most definitely recommend this company 100%.

Arturo Burgos
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Great customer service. Yesterday my AC went out and my technician Shawn came out and fixed everything up and explained the issue. It’s great to have knowledgeable and caring professionals that work for Hicken Air. Thank you again.

Kal Taylor
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Shawn H. Was absolutely amazing. He was the only AC tech that cared to show up to our home after fighting with our property management company, another tech refusing to come because he’s working too much. Shawn was on a call near our house, extended his day & came to help us. We have two six year olds & a five month old in the house, he refused to leave us without ac. He called his bosses & did everything he could to make sure when he left, we had cold air. 10/10 reccomend requesting him to be your tech!

tabby malone
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We’ve worked with Hicken Air LLC over the years and they are great! They are reliable, courteous and honest. Their customer service is excellent Antonio came out today and was professional, friendly, and prompt, diagnosing our AC problems and fixing it on the spot. Can’t say enough good about this company and highly recommend giving them a call for your AC needs!

Tanya Fischbeck
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After 2 other air conditioning mechanics came by, was the first one to actually look where we were having our issue and got it fixed quickly.

chance wilber
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Shawn was amazing! Walked up to the ac unit and knew what the problem was as he walked up to it… Had ac back on in about 30min THANK YOU SHAWN!!!

Jon Hansen
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Shouts out Miguel & Angel . They did great work and wonderful customer service. Valued their work name.

Dennis Gordon
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ALL TESIMONIALS

Antonio, from Hicken Air is great. Very knowledge, honest guy that was able to answer all my questions/concerns without selling me anything. In addition, Hicken Air has had great communication and flexibility!

Hicken Air did our hvac for our personal home and we couldn’t recommend them more. Extremely talented and knowledgeable. Best customer service you can ask you.

Antonio from hicken air went above and beyond finding the proeblem of my unit efficiently and fixing it right away Antonio knows his stuff very professional and great with his customer service

They came out quickly, gave me a fair and honest assessment of the problem which I appreciated. Antonio was my Tech, and I was very pleased with his work. Very nice guy, and my dog liked him too!

These guys came out first thing in morning and really did an amazing job. We were without AC all weekend long and this team was able to fix and explain the issue. Shout out to Alex and Brian awesome team work, communication and professionalism. I would most definitely recommend this company 100%.

Great customer service. Yesterday my AC went out and my technician Shawn came out and fixed everything up and explained the issue. It’s great to have knowledgeable and caring professionals that work for Hicken Air. Thank you again.

After 2 other air conditioning mechanics came by, was the first one to actually look where we were having our issue and got it fixed quickly.

Shawn was amazing! Walked up to the ac unit and knew what the problem was as he walked up to it… Had ac back on in about 30min THANK YOU SHAWN!!!

Shouts out Miguel & Angel . They did great work and wonderful customer service. Valued their work name.

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